Exchange and Return Policy
📦 EXCHANGES, RETURNS & CHARGES
We want you to love your Diva Dash experience. However, if for any reason you are not satisfied with your order, you may request a return within 7 calendar days of receiving your item, in accordance with the Consumer Protection Code (Article 49).
To initiate a return, please contact our support team at support@divadashstore.com within the 7-day window.
✅ Return Conditions:
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The item must be in unused condition, with no signs of wear, and in its original packaging.
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A return authorization must be obtained before shipping the item back.
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Returns sent without authorization may not be accepted.
🚚 Return Shipping:
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Return shipping costs are the responsibility of the customer.
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Diva Dash does not provide prepaid return labels unless the product arrives damaged or defective.
💳 Refunds:
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Once your return is received and inspected, we will issue a refund to your original payment method.
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Original shipping fees (if any) are non-refundable.